“I would call them, it seems faster”. The state of Telemedicine in Scotland.

Sfakakis, Georgios; Sobolewska, Emilia

Abstract

The novel Coronavirus pandemic has affected the way people interact with others and services. Online re-mote solutions have been proposed for most interactions including health care. This position paper shows thatonline health services areunder-utilised during Covid-19, and people are often not awareof their ex-istence. Usingprimary health care (General Practitioners -GPs) and the Near Me and Telecare programs in Scotlandas examples, we argue that improving the usability of the GP websites can make Telemedicine more accessible and increase its adoption.

• Presentation Conference Type: Conference Paper (Published)
• Conference Name: 34th British HCI Conference
• Start Date: Jul 20, 2021
• End Date: Jul 21, 2021
• Online Publication Date: Jul 20, 2021
• Publication Date: 2021-07
• Deposit Date: May 6, 2022
• Publicly Available Date: May 6, 2022
• Publisher: BCS Learning & Development Ltd.
• Pages: 220-225
• Series ISSN: 1477-9358
• Book Title: Proceedings of the BCS 34th British HCI Conference 2021
• DOI: https://doi.org/10.14236/ewic/hci2021.23
• Keywords: Telemedicine, Human-Computer Interaction, Covid-19, User Experience
• Public URL: http://researchrepository.napier.ac.uk/Output/2869167