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“He’s adorable and I want to take him home”. Trust Perceptions Before and After First-Time Encounters with Social Robots

Sobolewska, Emilia; Vanderschantz, Nicholas; Bitcon, Francesca


Nicholas Vanderschantz

Francesca Bitcon


For users who have not interacted with a robot their perceptions are shaped by society, inculturation, and popular media. With the steady increase of robots in workplaces, during consumer encounters, and increasingly in the home, research is required to explore user perceptions of human-robot interaction and trust. This position paper aims to investigate trust between adults who have not previously interacted with a social robot, and Softbank Robotics’ Nao, before, during, and after an encounter. A novel insight from our study revealed that a negative portrait of robots does not decrease trust levels.

Presentation Conference Type Conference Paper (Published)
Conference Name 34th British HCI Conference
Start Date Jul 20, 2021
End Date Jul 21, 2021
Publication Date 2021-07
Deposit Date May 6, 2022
Publicly Available Date May 6, 2022
Publisher BCS Learning & Development Ltd.
Pages 324-328
Series ISSN 1477-9358
Book Title Proceedings of the BCS 34th British HCI Conference 2021
Keywords Human-Robot Interaction, Human-Robot Trust, Social Robots, Trust Perception Score, Godspeed Questionnaire
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