“He’s adorable and I want to take him home”. Trust Perceptions Before and After First-Time Encounters with Social Robots

Sobolewska, Emilia; Vanderschantz, Nicholas; Bitcon, Francesca

Abstract

For users who have not interacted with a robot their perceptions are shaped by society, inculturation, and popular media. With the steady increase of robots in workplaces, during consumer encounters, and increasingly in the home, research is required to explore user perceptions of human-robot interaction and trust. This position paper aims to investigate trust between adults who have not previously interacted with a social robot, and Softbank Robotics’ Nao, before, during, and after an encounter. A novel insight from our study revealed that a negative portrait of robots does not decrease trust levels.

Citation

Sobolewska, E., Vanderschantz, N., & Bitcon, F. (2021). “He’s adorable and I want to take him home”. Trust Perceptions Before and After First-Time Encounters with Social Robots. In Proceedings of the BCS 34th British HCI Conference 2021 (324-328). https://doi.org/10.14236/ewic/hci2021.35

• Conference Name: 34th British HCI Conference
• Conference Location: London
• Start Date: Jul 20, 2021
• End Date: Jul 21, 2021
• Publication Date: 2021-07
• Deposit Date: May 6, 2022
• Publicly Available Date: May 6, 2022
• Publisher: BCS Learning & Development Ltd.
• Pages: 324-328
• Series ISSN: 1477-9358
• Book Title: Proceedings of the BCS 34th British HCI Conference 2021
• DOI: https://doi.org/10.14236/ewic/hci2021.35
• Keywords: Human-Robot Interaction, Human-Robot Trust, Social Robots, Trust Perception Score, Godspeed Questionnaire
• Public URL: http://researchrepository.napier.ac.uk/Output/2869162
• Publisher URL: https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2021.35