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Assisting Information Practice: From Information Intermediary To Social Proxy

Cruickshank, Peter; Webster, Gemma; Ryan, Frances



The increasing dependence on social media and other online systems as part of everyday life has grown considerably over the years. At the same time, the complexity and security of online systems has also been increasing, making it more challenging for some people to access the services they need. This impacts the information practices of many users, leading to several scenarios where individuals need assistance in information related tasks, from registering for government services to updating social media content.

This poster presents findings from two studies which investigated how individuals who lack the skills to use digital tools and services might seek or be offered support from others including those working in an intermediary or digital proxy role on the account holder’s behalf.


Cruickshank, P., Webster, G., & Ryan, F. (2020). Assisting Information Practice: From Information Intermediary To Social Proxy. Information Research, 25(4 (supplement)),

Journal Article Type Conference Paper
Conference Name ISIC 2020 The Information Behaviour conference
Conference Location Pretoria, South Africa
Publication Date 2020-12
Deposit Date Jun 1, 2020
Publicly Available Date Jun 2, 2020
Print ISSN 1368-1613
Publisher University of Borås, Information Research
Peer Reviewed Peer Reviewed
Volume 25
Issue 4 (supplement)
Keywords digital proxy; information intermediary; proxy; social proxy; identity
Public URL


Assisting Information Practice: Information Intermediary To Social Proxy - ISIC2020 Poster (131 Kb)

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