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Engaging residents as stakeholders of the visitor attraction.

Garrod, Brian; Fyall, Alan; Leask, Anna; Reid, Elaine


Brian Garrod

Alan Fyall

Elaine Reid


While local residents are widely recognised to play a pivotal role in the development and management of destinations, their role in the context of visitor attractions has largely been overlooked. This paper seeks to explore the purposes and processes of local-resident engagement by attractions. A web-based survey of paid-entry attractions in Scotland was used to investigate the perceived salience of local residents in managers’ decision making. In-depth interviews with managers of three Scottish attractions then sought to specify the forms in which such engagement is undertaken. Despite evidence that attraction managers increasingly recognise the salience of local residents in their decision making, evidence from the interviews suggests that they tend not to favour deep engagement with local residents. Instead, local resident engagement by attraction managers tends to be “informative” in style. Where there is evidence of more substantial participation, it tends to be partial, reactive and ad hoc.


Garrod, B., Fyall, A., Leask, A., & Reid, E. (2012). Engaging residents as stakeholders of the visitor attraction. Tourism Management, 33, 1159-1173.

Journal Article Type Article
Publication Date 2012-10
Deposit Date Sep 11, 2012
Print ISSN 0261-5177
Publisher Elsevier
Peer Reviewed Peer Reviewed
Volume 33
Pages 1159-1173
Keywords Attractions; Stakeholders; Legitimacy; Salience; Local resident; Engagement
Public URL
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