When Universal Access does not go to plan: Lessons to be learned

Keates, Simeon

Abstract

While the theory of designing for Universal Access is increasingly understood, there remain persistent issues over realising products and systems that meet the goal of being accessible and usable by the broadest possible set of users. Clearly products or service that are designed without even considering the needs of the wider user base are implicitly going to struggle to be universally accessible. However, even products that have been designed knowing that they are to be used by broad user bases frequently still struggle to achieve the ambition of being universally accessible. This paper examines a number of such products that did not achieve, at least initially, the desired level of universal accessibility. Principal recommendations from each case study are presented to provide a guide to common issues to be avoided.

Citation

Keates, S. (2018, July). When Universal Access does not go to plan: Lessons to be learned. Presented at International Conference on Universal Access in Human-Computer Interaction UAHCI 2018: Universal Access in Human-Computer Interaction. Methods, Technologies, and Users, Las Vegas, USA

• Presentation Conference Type: Conference Paper (Published)
• Conference Name: International Conference on Universal Access in Human-Computer Interaction UAHCI 2018: Universal Access in Human-Computer Interaction. Methods, Technologies, and Users
• Start Date: Jul 15, 2018
• End Date: Jul 20, 2018
• Acceptance Date: Jun 5, 2018
• Online Publication Date: Jun 5, 2018
• Publication Date: 2018
• Deposit Date: Jan 29, 2019
• Publicly Available Date: Jan 29, 2019
• Publisher: Springer
• Pages: 75-90
• Series Title: Lecture Notes in Computer Science
• Series Number: 10907
• Series ISSN: 0302-9743
• Book Title: 12th International Conference on Universal Access in Human-Computer Interaction (UAHCI 2018), Proceedings, Part I
• ISBN: 9783319920481
• DOI: https://doi.org/10.1007/978-3-319-92049-8_6
• Keywords: Universal Access, robots, kiosks, digital television, HCI, input systems
• Public URL: http://researchrepository.napier.ac.uk/Output/1497219
• Contract Date: Jan 29, 2019