Countering design exclusion: bridging the gap between usability and accessibility

Keates, S.; Clarkson, P.J.

Abstract

It is known that many people are being excluded unnecessarily from using products, services and environments that are essential for supporting independence and quality of life. Such exclusion often arises from designers taking inadequate account of the end user?s functional capabilities when making design decisions. This paper addresses how traditional usability techniques can be extended to include accessibility issues by considering the spread of user functional capabilities across the population. A series of measures for evaluating the level of design exclusion based on those capabilities is also presented.

• Journal Article Type: Article
• Online Publication Date: Jun 5, 2003
• Publication Date: Oct 1, 2003
• Deposit Date: Feb 1, 2019
• Journal: Universal Access in the Information Society
• Print ISSN: 1615-5289
• Electronic ISSN: 1615-5297
• Publisher: BMC
• Peer Reviewed: Peer Reviewed
• Volume: 2
• Issue: 3
• Pages: 215-225
• DOI: https://doi.org/10.1007/s10209-003-0059-5
• Keywords: design exclusion, bridging the gap, usability and accessibility, Inclusive design cube, Inclusive merit, Inclusive design knowledge loop
• Public URL: http://researchrepository.napier.ac.uk/Output/1497045
• Publisher URL: http://gala.gre.ac.uk/12691/