Product-Service Systems Design Using Stakeholders’ Information

Annamalai Vasantha, G. V.; Hussain, R.; Cakkol, M.; Roy, R.

Abstract

Product-Service System (PSS) provides added value to customers through integrated product and service offerings. Currently, the development of PSS solutions is ad hoc and the roles and involvement of stakeholders at the various stages of PSS development have not yet been fully defined. In this paper, we propose a PSS-Design framework and illustrate the involvement of the customer and suppliers along with manufacturers to develop functional and sustained conceptual PSS solutions. An industrial laser system case study is used to explain the stakeholders’ involvement and proposed techniques. The rigorous definition of the involvement of stakeholders fosters co-production and the definition of roles helps to depict how co-creation could occur—this would lead to the development of effective PSS solutions.

• Presentation Conference Type: Conference Paper (Published)
• Conference Name: 22nd CIRP International Design Conference
• Start Date: Mar 28, 2012
• End Date: Mar 31, 2012
• Online Publication Date: Nov 20, 2012
• Publication Date: 2013
• Deposit Date: Feb 15, 2019
• Publisher: Springer
• Pages: 353-366
• Book Title: CIRP Design 2012
• Chapter Number: 34
• ISBN: 9781447145066
• DOI: https://doi.org/10.1007/978-1-4471-4507-3_34
• Keywords: designing, product-service systems, stakeholders
• Public URL: http://researchrepository.napier.ac.uk/Output/1393680