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A dialogic reframing of talent management as a lever for hospitableness

Ramdhony, Allan; D�Annunzio-Green, Norma


Allan Ramdhony

Norma D�Annunzio-Green


The purpose of this paper is to consider how the talent of hospitableness can be transposed to commercial settings without a wholesale erosion of its altruistic and moral core and how it can be effectively leveraged within the talent management (TM) process.
The authors unpack the concept of hospitableness which entails an unconditional disposition and moral obligation in the host to care for their guest. This paper also exposes its moral dilemmas and the risks it presents to both host and guest – leading to the endorsement of reciprocal altruistic hospitableness which warrants altruistic sentiments and moral obligations in both parties as the necessary condition for a more protective, mutually beneficial and enduring host–guest relationship. Against the backdrop of the tourism and hospitality industry, this paper examines the challenges of transposing hospitableness to commercial settings without a wholesale erosion of its altruistic and moral core. It posits that what is needed is a reframing of TM as a dialogic process through which hospitableness can be effectively leveraged as a unique talent.
In carrying out this exercise, this paper develops a conceptual framework that brings the TM process under the overarching principle of free dialogue – which the authors see as a precondition for preserving the altruistic and moral core of hospitableness even when transposed to commercial settings.
Practical implications
The framework contains concrete guidelines on how to reframe TM as dialogic practice and can be used as a canvas for experimentation in managing the talent of hospitableness and for training purposes.
The paper expands the conceptual dimensions of hospitableness and deepens understanding of its application via the TM process to commercial settings.

Journal Article Type Article
Acceptance Date Oct 13, 2017
Online Publication Date Mar 1, 2018
Publication Date Feb 12, 2018
Deposit Date Apr 3, 2018
Publicly Available Date Apr 12, 2018
Journal Worldwide Hospitality and Tourism Themes
Print ISSN 1755-4217
Publisher Emerald
Peer Reviewed Peer Reviewed
Volume 10
Issue 1
Pages 14-27
Keywords Conceptual framework, Talent management, Tourism and hospitality, Hospitableness, Strategic, Dialogic
Public URL
Contract Date Apr 12, 2018