ISIR: Informed sensitised intelligent response-A PSS conceptual design framework using service characteristics
(2010)
Presentation / Conference Contribution
Hussain, R. S., Lockett, H., Kingston, J., Alcock, J., & Vasantha, G. (2010). ISIR: Informed sensitised intelligent response-A PSS conceptual design framework using service characteristics. In APMS 2010 International Conference: Competitive and Sustainab
This paper considers two dominant definitions of services in the service literature and then proposes a set of service characteristics which have been derived from Service Dominant Logic. These characteristics are then used to chart the differences a... Read More about ISIR: Informed sensitised intelligent response-A PSS conceptual design framework using service characteristics.