ISIR: Informed sensitised intelligent response-A PSS conceptual design framework using service characteristics

Hussain, Romana Salmah; Lockett, Helen; Kingston, Jennifer; Alcock, Jeffrey; Vasantha, Gokula

Abstract

This paper considers two dominant definitions of services in the service literature and then proposes a set of service characteristics which have been derived from Service Dominant Logic. These characteristics are then used to chart the differences and similarities between products and services and a case study shows how these characteristics could be applied to Product Service Systems conceptual design.

Citation

Hussain, R. S., Lockett, H., Kingston, J., Alcock, J., & Vasantha, G. (2010, October). ISIR: Informed sensitised intelligent response-A PSS conceptual design framework using service characteristics. Presented at APMS 2010 International Conference: Competitive and Sustainable Manufacturing, Products and Services, Cernobbio, Italy

• Presentation Conference Type: Conference Paper (published)
• Conference Name: APMS 2010 International Conference: Competitive and Sustainable Manufacturing, Products and Services
• Start Date: Oct 11, 2010
• End Date: Oct 13, 2010
• Publication Date: 2010
• Deposit Date: Apr 12, 2019
• Book Title: APMS 2010 International Conference: Competitive and Sustainable Manufacturing, Products and Services
• ISBN: 9788864930077
• Keywords: ISIR, PSS, conceptual design framework, informed sensitised intelligent response, sustainable manufacturing, products, services, Engineering design
• Public URL: http://researchrepository.napier.ac.uk/Output/1393589