Romana Salmah Hussain
ISIR: Informed sensitised intelligent response-A PSS conceptual design framework using service characteristics
Hussain, Romana Salmah; Lockett, Helen; Kingston, Jennifer; Alcock, Jeffrey; Vasantha, Gokula
Authors
Helen Lockett
Jennifer Kingston
Jeffrey Alcock
Dr Gokula Vasantha G.Vasantha@napier.ac.uk
Associate Professor
Abstract
This paper considers two dominant definitions of services in the service literature and then proposes a set of service characteristics which have been derived from Service Dominant Logic. These characteristics are then used to chart the differences and similarities between products and services and a case study shows how these characteristics could be applied to Product Service Systems conceptual design.
Citation
Hussain, R. S., Lockett, H., Kingston, J., Alcock, J., & Vasantha, G. (2010, October). ISIR: Informed sensitised intelligent response-A PSS conceptual design framework using service characteristics. Presented at APMS 2010 International Conference: Competitive and Sustainable Manufacturing, Products and Services, Cernobbio, Italy
Presentation Conference Type | Conference Paper (published) |
---|---|
Conference Name | APMS 2010 International Conference: Competitive and Sustainable Manufacturing, Products and Services |
Start Date | Oct 11, 2010 |
End Date | Oct 13, 2010 |
Publication Date | 2010 |
Deposit Date | Apr 12, 2019 |
Book Title | APMS 2010 International Conference: Competitive and Sustainable Manufacturing, Products and Services |
ISBN | 9788864930077 |
Keywords | ISIR, PSS, conceptual design framework, informed sensitised intelligent response, sustainable manufacturing, products, services, Engineering design |
Public URL | http://researchrepository.napier.ac.uk/Output/1393589 |
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