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ISIR: Informed sensitised intelligent response-A PSS conceptual design framework using service characteristics

Hussain, Romana Salmah; Lockett, Helen; Kingston, Jennifer; Alcock, Jeffrey; Vasantha, Gokula

Authors

Romana Salmah Hussain

Helen Lockett

Jennifer Kingston

Jeffrey Alcock



Abstract

This paper considers two dominant definitions of services in the service literature and then proposes a set of service characteristics which have been derived from Service Dominant Logic. These characteristics are then used to chart the differences and similarities between products and services and a case study shows how these characteristics could be applied to Product Service Systems conceptual design.

Presentation Conference Type Conference Paper (Published)
Conference Name APMS 2010 International Conference: Competitive and Sustainable Manufacturing, Products and Services
Start Date Oct 11, 2010
End Date Oct 13, 2010
Publication Date 2010
Deposit Date Apr 12, 2019
Book Title APMS 2010 International Conference: Competitive and Sustainable Manufacturing, Products and Services
ISBN 9788864930077
Keywords ISIR, PSS, conceptual design framework, informed sensitised intelligent response, sustainable manufacturing, products, services, Engineering design
Public URL http://researchrepository.napier.ac.uk/Output/1393589