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Outputs (23)

Customer journey mapping (2011)
Report
Cruickshank, P. (2011). Customer journey mapping

Public services need to adapt to the needs of their customers, the citizens. Often new e-services are technology-initiated, but Smart Cities start with the user. This document places the customer journey mapping (CJM) process in the context of custom... Read More about Customer journey mapping.

Co-design in Smart Cities (2011)
Report
Cruickshank, P., & Deakin, M. (2011). Co-design in Smart Cities

This report brings together the different experiences and perspectives of Smart Cities partners who have used different forms of co-design. These are then linked to the findings from an evaluation of co-design in Smart Cities that was carried out by... Read More about Co-design in Smart Cities.

Tracing innovation: an activity theoretical approach. (2011)
Presentation / Conference Contribution
Wiegel, V. (2011). Tracing innovation: an activity theoretical approach. In ECIS 2011 Proceedings

This paper argues that tracing the diffusion of innovation is a challenging endeavour. The difficulty is that an innovation comes into existence as a cognitive and inter-personal idea and transforms over time into tangible and material manifestation.... Read More about Tracing innovation: an activity theoretical approach..

HUWY D7.4 Results (2011)
Report
Kimpeler, S., Lehner, C., Lindner, R., Pruulmann-Vengerfeldt, P., & Taylor-Smith, E. (2011). HUWY D7.4 Results. Edinburgh: European Community

HUWY (Hub Websites for Youth Participation) was an eParticipation Preparatory Action project, which piloted a distributed (networked) discussion. The pilot ran in Estonia, Germany, Ireland and the UK. HUWY aimed to find good ways to support groups of... Read More about HUWY D7.4 Results.

Strengthening the links between research and practice: the Research in Librarianship - Impact Evaluation Study (RiLIES) (2011)
Presentation / Conference Contribution
Hall, H. (2011, December). Strengthening the links between research and practice: the Research in Librarianship - Impact Evaluation Study (RiLIES). Paper presented at Online 2011

The Research in Librarianship – Impact Evaluation Project (RiLIES – pronounced “realise”) completed in August 2011 explored the extent to which funded librarianship research projects influence library practice in the UK. Of particular interest in the... Read More about Strengthening the links between research and practice: the Research in Librarianship - Impact Evaluation Study (RiLIES).

Enhancing the impact of LIS research projects (2011)
Report
Cruickshank, P., Hall, H., & Taylor-Smith, E. (2011). Enhancing the impact of LIS research projects. Edinburgh: Research Information Network

This report covers extent to which funded research projects in the domain of library and information science (LIS) influence practice in the UK. It focuses particularly on identifying factors that increase or hinder the impact of research findings on... Read More about Enhancing the impact of LIS research projects.

Youth participation through distributed discussion. (2011)
Presentation / Conference Contribution
Pruulmann-Vengerfeldt, P., Taylor-Smith, E., & Kimpeler, S. (2011, September). Youth participation through distributed discussion. Paper presented at 5th International Conference on Theory and Practice of Electronic Governance

The paper describes an eParticipation project, piloted in four EU countries: Estonia, Germany, Ireland and the UK. HUWY, Hub Websites for Youth Participation, was an initiative where young people were invited to think about current and future problem... Read More about Youth participation through distributed discussion..

Beyond broadcast and consume: modification of provider-user information behaviours in social media space (2011)
Presentation / Conference Contribution
Hall, H. (2011, August). Beyond broadcast and consume: modification of provider-user information behaviours in social media space. Presented at ISSOME 2011: Information Science and Social Media International Conference,

Keynote presentation.

Presentation slides can be found on slideshare https://www.slideshare.net/HazelHall/2011-hall-issomefinland

Understanding the “e‐petitioner” (2011)
Journal Article
Cruickshank, P., & Smith, C. (2011). Understanding the “e‐petitioner”. Transforming government: people, process and policy, 5(4), 319-329. https://doi.org/10.1108/17506161111173577

Purpose: This article considers the ways in which large-scale e-participation projects can be evaluated. It argues that existing evaluation approaches can be improved upon by taking a closer look at the characteristics of the users of such systems, b... Read More about Understanding the “e‐petitioner”.

The embedded intelligence of smart cities (2011)
Journal Article
Deakin, M. (2011). The embedded intelligence of smart cities. Intelligent Buildings International, 3(3), 189-197. https://doi.org/10.1080/17508975.2011.579340

This article offers an extensive review of Mitchell's thesis on the transition from the city of bits to e-topia and finds it wanting. It suggests that the problems encountered with the thesis lie with the lack of substantive insight it offers into th... Read More about The embedded intelligence of smart cities.

The rationale for the DREaM: Developing Research Excellence and Methods Project (2011)
Journal Article
Hall, H., Kenna, S., & Oppenheim, C. (2011). The rationale for the DREaM: Developing Research Excellence and Methods Project. Library and information research, 35(110), 43-49

The article describes the background to the development of the DREaM project, which is aimed at expanding the range of skills of UK-based researchers in the LIS field, and at developing a network of active researchers, both in academia and amongst LI... Read More about The rationale for the DREaM: Developing Research Excellence and Methods Project.

Exploring Emerging ICT-enabled Governance Models in European Cities. (2011)
Report
Misuraca, G., Reid, A., & Deakin, M. (2011). Exploring Emerging ICT-enabled Governance Models in European Cities

This report presents the findings of a mapping survey conducted by IPTS in collaboration with EUROCITIES as part of an exploratory research project on emerging ICT-enabled governance models in European cities (EXPGOV – http://is.jrc.es/pages/EAP/EXPG... Read More about Exploring Emerging ICT-enabled Governance Models in European Cities..