The Role of Line Managers as Human Resource Agents in Fostering Organizational Change in Public Services
(2008)
Journal Article
Mcguire, D., Stoner, L., & Mylona, S. (2008). The Role of Line Managers as Human Resource Agents in Fostering Organizational Change in Public Services. Journal of Change Management, 8(1), 73-84. https://doi.org/10.1080/14697010801937580
The commercialization of public services has led to enhanced customer service and arguably improved employee performance. Central to these efforts has been a radical reconsideration of the role of line managers. By devolving responsibility for human... Read More about The Role of Line Managers as Human Resource Agents in Fostering Organizational Change in Public Services.