Dr Ellis Urquhart's Outputs (3)

Aligning AoL Competencies with Authentic Assessment Practices (2024)
Presentation / Conference Contribution
Urquhart, E. (2025, May). Aligning AoL Competencies with Authentic Assessment Practices. Presented at AACSB Assessment and AoL Conference, King's College, London

The session will consider the growing trend in higher education institutions in implementing authentic assessment practices within their taught provision. The session seeks to explore this trend in the context of maturing assurance of learning system... Read More about Aligning AoL Competencies with Authentic Assessment Practices.

Hybrid Servicescapes in Tourism and Hospitality (2024)
Book Chapter
Urquhart, E. (2024). Hybrid Servicescapes in Tourism and Hospitality. In N. Stylos, R. Rahimi, & P. Robinson (Eds.), Contemporary Marketing Management for Tourism and Hospitality (99-132). Palgrave Macmillan. https://doi.org/10.1007/978-3-031-65049-9_5

Bitner (1992, p. 65) defined the servicescape as “all of the objective physical factors that can be controlled by the firm to enhance (or constrain) employee and customer actions.” These include a series of environmental dimensions, namely ambient co... Read More about Hybrid Servicescapes in Tourism and Hospitality.

Future trajectories for automated tourism and hospitality services (2024)
Book Chapter
Urquhart, E. (2024). Future trajectories for automated tourism and hospitality services. In S. Ivanov, & C. Webster (Eds.), Future Tourism in a Robonomic World. Channel View