The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study
(2023)
Journal Article
Alam, F., Yang, Q., Bandara, Y. M., Ahmad, N., & Chiwaridzo, O. T. (2024). The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study. Corporate Social Responsibility and Environmental Management, 31(3), 2454-2473. https://doi.org/10.1002/csr.2692
This article investigates the role of passenger perception on corporate social responsibility (CSR) in improving passenger satisfaction by examining the direct and mediating effects through service standards, customer facilities, corporate image, and... Read More about The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study.