Customer-to-customer co-creation practices in tourism: Lessons from Customer-Dominant logic
(2018)
Journal Article
Rihova, I., Buhalis, D., Gouthro, M. B., & Moital, M. (2018). Customer-to-customer co-creation practices in tourism: Lessons from Customer-Dominant logic. Tourism Management, 67, 362-375. https://doi.org/10.1016/j.tourman.2018.02.010
This study aims to explore specific customer-to-customer (C2C) co-creation practices and related value outcomes in tourism. The importance of C2C co-creation is first discussed in the context of the Service-Dominant logic, then a new approach to the... Read More about Customer-to-customer co-creation practices in tourism: Lessons from Customer-Dominant logic.