A Lean healthcare journey: the Scottish Experience
(2015)
Book Chapter
Lindsay, C., & Kumar, M. (2015). A Lean healthcare journey: the Scottish Experience. In Public Service Operations Management: A research handbook. Routledge
Lean has been adopted by public sector organisations to combat the growing challenges in tackling demand, capacity, service provision and issues around the reduction of errors and managing variation in processes. This chapter discusses the specific c... Read More about A Lean healthcare journey: the Scottish Experience.