Performance Management of suppliers of outsourcing projects in the Financial Services Industry.
(2012)
Presentation / Conference Contribution
MacKerron, G., Kumar, M., & Benedikt, A. (2012, July). Performance Management of suppliers of outsourcing projects in the Financial Services Industry. Paper presented at 4th World P&OM Conference and 19th International EurOMA Conference
This study investigates the characteristics of an effective performance management framework for outsourcing projects in a UK-based financial services organisation and how this can contribute to the sustainable success of its outsourcing project arra... Read More about Performance Management of suppliers of outsourcing projects in the Financial Services Industry..