All Outputs (5)

Mapping the context and practice of training, development and HRD in European call centres (2008)
Journal Article
Garavan, T. N., Wilson, J. P., Cross, C., Carbery, R., Sieben, I., de Grip, A., …Heaton, N. (2008). Mapping the context and practice of training, development and HRD in European call centres. Journal of European industrial training, 32(8/9), 612-728. ht

Purpose – Utilising data from 18 in‐depth case studies, this study seeks to explore training, development and human resource development (HRD) practices in European call centres. It aims to argue that the complexity and diversity of training, develo... Read More about Mapping the context and practice of training, development and HRD in European call centres.

A study of the drivers of commitment amongst nurses: The salience of training, development and career issues (2008)
Journal Article
McCabe, T. J., & Garavan, T. N. (2008). A study of the drivers of commitment amongst nurses: The salience of training, development and career issues. Journal of European industrial training, 32(7), 528-568. https://doi.org/10.1108/03090590810899829

Purpose – The aim of this study is to highlight factors influencing the commitment of nurses, and particularly focuses on the role of training, development and career issues. It provides the basis for a HRD framework, outlining policy choices in dev... Read More about A study of the drivers of commitment amongst nurses: The salience of training, development and career issues.

Managers' personal values as predictors of importance attached to training and development: a cross-country exploratory study (2008)
Journal Article
McGuire, D., Garavan, T. N., O'Donnell, D., Saha, S. K., & Cseh, M. (2008). Managers' personal values as predictors of importance attached to training and development: a cross-country exploratory study. Human Resource Development International, 11, 335-350. https://doi.org/10.1080/13678860802261520

Few empirical studies have examined the effect of personal values on the importance attached by individuals to training and development in organizations. We argue that personal values play an important role in decision-making processes (i.e. commitm... Read More about Managers' personal values as predictors of importance attached to training and development: a cross-country exploratory study.

Collective Learning Processes and Human Resource Development (2008)
Journal Article
Garavan, T. N., & McCarthy, A. (2008). Collective Learning Processes and Human Resource Development. Advances in developing human resources, 10(4), 451-471. https://doi.org/10.1177/1523422308320473

Collective learning is important to both human resource development (HRD) researchers and practitioners. Collective learning is a broad term and includes learning between dyads, teams, organizations, communities, and societies. Most conceptions of co... Read More about Collective Learning Processes and Human Resource Development.

The Psychological Contract in Call Centres: An Employee Perspective (2008)
Journal Article
Cross, C., Barry, G., & Garavan, T. N. (2008). The Psychological Contract in Call Centres: An Employee Perspective. Journal of Industrial Relations, 50(2), 229-242. https://doi.org/10.1177/0022185607087899

The call centre industry is a relatively recent phenomenon, which has changed the face of the service sector (Frenkel et al., 1998). For a comparatively new contender it has created a large share of internal human resource problems. Common issues of... Read More about The Psychological Contract in Call Centres: An Employee Perspective.