To What Extent do the Categorisations of Novice and Expert Contribute to an Understanding of the Evaluation and Communication of Service Provision in the Maternity Services.
(1999)
Thesis
Tinson, J. S. To What Extent do the Categorisations of Novice and Expert Contribute to an Understanding of the Evaluation and Communication of Service Provision in the Maternity Services. (Thesis). Edinburgh Napier University. http://researchrepository.napier.ac.uk/id/eprint/7311
Introduction
Measuring consumer expectations and perceptions of service provision is supported
by both practitioners and academics. The National Health Service, as a result of
policy reforms and structural changes, recognises the role of the patie...
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