Skip to main content

Research Repository

Advanced Search

All Outputs (4)

Understanding inappropriate high speed: qualitative results from the HUSSAR project (2007)
Journal Article
Fuller, R., Hannigan, B., Bates, H., Gormley, M., Stradling, S. G., Broughton, P., …O'Dolan, C. (2007). Understanding inappropriate high speed: qualitative results from the HUSSAR project. Behavioural Research in Road Safety,

We know that inappropriate high speed (IHS) is related to driver collision frequency and severity. The strategic goals of this safety project are to inform drivers of the risks of IHS, to improve attitudes and behaviour in relation to speed choice an... Read More about Understanding inappropriate high speed: qualitative results from the HUSSAR project.

Passenger perceptions and the ideal urban bus journey experience (2007)
Journal Article
Stradling, S., Carreno, M., Rye, T., & Noble, A. (2007). Passenger perceptions and the ideal urban bus journey experience. Transport Policy, 14(4), 283-292. https://doi.org/10.1016/j.tranpol.2007.02.003

Respondents living close to a Quality Bus Corridor indicated which of 68 items were ‘Things I dislike or things that discourage me from using the bus in Edinburgh’. Eight underlying factors are reported: feeling unsafe (e.g., ‘Drunk people put me of... Read More about Passenger perceptions and the ideal urban bus journey experience.

Performance, importance and user disgruntlement: a six-step method for measuring satisfaction with travel modes. (2007)
Journal Article
Stradling, S. G., Anable, J., & Carreno, M. (2007). Performance, importance and user disgruntlement: a six-step method for measuring satisfaction with travel modes. Transportation Research Part A: Policy and Practice, 41, 98-106. doi:10.1016/j.tra.2006.05.013

The technique described in this paper builds on work in the customer service literature on the measurement of customer dissatisfaction to develop a new way of combining measures of performance (how well is this aspect of a service being delivered?) a... Read More about Performance, importance and user disgruntlement: a six-step method for measuring satisfaction with travel modes..