Critical user forums - an effective user research method for inclusive design
(2005)
Journal Article
Dong, H., Clarkson, P. J., Cassim, J., & Keates, S. (2005). Critical user forums - an effective user research method for inclusive design. Design Journal, 8(2), 49-59. https://doi.org/10.2752/146069205789331628
Inclusive or universal design is about designing more accessible products and services for the widest possible range of users, regardless of age and capabilities. It requires better understanding and empathy with all potential users. Traditional user... Read More about Critical user forums - an effective user research method for inclusive design.