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All Outputs (4)

Individual Travel Patterns (2007)
Book Chapter
Stradling, S. G., & Anable, J. (2007). Individual Travel Patterns. In R. D. Knowles, J. Shaw, & I. Docherty (Eds.), Transport Geographies: Mobilities, Flows and Spaces, 179-195. Blackwell

Determinants of car dependence. (2007)
Presentation / Conference Contribution
Stradling, S. G. (2007). Determinants of car dependence. In T. Garling, & L. Steg (Eds.), Threats from Car Traffic to the Quality of Urban Life: Problems, Causes, Solutions (187-204)

Performance, importance and user disgruntlement: a six-step method for measuring satisfaction with travel modes. (2007)
Journal Article
Stradling, S. G., Anable, J., & Carreno, M. (2007). Performance, importance and user disgruntlement: a six-step method for measuring satisfaction with travel modes. Transportation Research Part A: Policy and Practice, 41, 98-106. doi:10.1016/j.tra.2006.05.013

The technique described in this paper builds on work in the customer service literature on the measurement of customer dissatisfaction to develop a new way of combining measures of performance (how well is this aspect of a service being delivered?) a... Read More about Performance, importance and user disgruntlement: a six-step method for measuring satisfaction with travel modes..