Examining Financial Service Performance through Quality Management Lens’.
(2010)
Presentation / Conference Contribution
Kumar, M., & MacKerron, G. (2010, June). Examining Financial Service Performance through Quality Management Lens’. Paper presented at 2nd World P&OM Conference and 17th International EurOMA Conference on Managing Operations in Service Economies
Application of quality initiatives like Lean and Six Sigma is relatively new in UK financial services (FS), and its application is receiving increasing importance in the current climate of economic meltdown. This paper analyzes the quality manageme... Read More about Examining Financial Service Performance through Quality Management Lens’..