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All Outputs (51)

The Psychological Contract in Call Centres: An Employee Perspective (2008)
Journal Article
Cross, C., Barry, G., & Garavan, T. N. (2008). The Psychological Contract in Call Centres: An Employee Perspective. Journal of Industrial Relations, 50(2), 229-242. https://doi.org/10.1177/0022185607087899

The call centre industry is a relatively recent phenomenon, which has changed the face of the service sector (Frenkel et al., 1998). For a comparatively new contender it has created a large share of internal human resource problems. Common issues of... Read More about The Psychological Contract in Call Centres: An Employee Perspective.

Going green: Decisional factors in small hospitality operations (2008)
Journal Article
Tzschentke, N. A., Kirk, D., & Lynch, P. A. (2008). Going green: Decisional factors in small hospitality operations. International Journal of Hospitality Management, 27(1), 126-133. https://doi.org/10.1016/j.ijhm.2007.07.010

This paper reports on research into the factors that influence the adoption of environmental measures in small hospitality firms. The research found that the decision to become environmentally involved had been a value-driven journey, influenced pri... Read More about Going green: Decisional factors in small hospitality operations.

Ahead of their time? Barriers to action in green tourism firms (2008)
Journal Article
Tzschentke, N., Kirk, D., & Lynch, P. (2008). Ahead of their time? Barriers to action in green tourism firms. Service Industries Journal, 28(2), 167-178. https://doi.org/10.1080/02642060701842175

This paper presents findings from a qualitative research investigation into tourism firms and the environment. It focuses on the factors preventing a sample of small environmentally accredited businesses from undertaking further action. Attitudinal,... Read More about Ahead of their time? Barriers to action in green tourism firms.

The Role of Line Managers as Human Resource Agents in Fostering Organizational Change in Public Services (2008)
Journal Article
Mcguire, D., Stoner, L., & Mylona, S. (2008). The Role of Line Managers as Human Resource Agents in Fostering Organizational Change in Public Services. Journal of Change Management, 8(1), 73-84. https://doi.org/10.1080/14697010801937580

The commercialization of public services has led to enhanced customer service and arguably improved employee performance. Central to these efforts has been a radical reconsideration of the role of line managers. By devolving responsibility for human... Read More about The Role of Line Managers as Human Resource Agents in Fostering Organizational Change in Public Services.

Transgressing the Law: Karma, Theft and its punishment (2008)
Journal Article
Whitecross, R. W. (2008). Transgressing the Law: Karma, Theft and its punishment. Revue d'études tibétaines, 13, 45-74

A historical, legal study of the concept of theft in Bhutanese religious and legal thought.

Euro Area Money Demand Stability (2008)
Journal Article
Cosgrove, M., Singh, C., & Sheehan, M. (2008). Euro Area Money Demand Stability. Journal of Business and Economics Research, 6(2), 15-22

The European Central Bank (ECB) has price level stability as its primary target, and operates via an interest-rate measure to achieve its target over the short term. The ECB also explicitly incorporates a quantity measure, M3, into their monetary fra... Read More about Euro Area Money Demand Stability.

Tourism interest groups in the EU policy arena: characteristics, relationships and challenges. (2008)
Journal Article
Anastasiadou, C. (2008). Tourism interest groups in the EU policy arena: characteristics, relationships and challenges. Current Issues in Tourism, 11, 24-39. doi:10.2167/cit326.0

Despite the European Union’s (EU) influence on tourism, surprisingly little is known of tourism interest representation and the nature of their relationship with the EU institutions. Empirical evidence drawn from a study on the EU tourism policy env... Read More about Tourism interest groups in the EU policy arena: characteristics, relationships and challenges..

Modelling of Hampshire Adult Services—gearing up for future demands (2008)
Journal Article
Desai, M., Penn, M., Brailsford, S., & Chipulu, M. (2008). Modelling of Hampshire Adult Services—gearing up for future demands. Health Care Management Science, 11(2), 167-176. https://doi.org/10.1007/s10729-007-9049-0

This paper describes a study to investigate future demand from older people for social care services in Hampshire, UK. The study used system dynamics to explore the significant challenges of an ageing population in the context of budget limitations.... Read More about Modelling of Hampshire Adult Services—gearing up for future demands.

Tourism Geographies, Tourist Studies and the Turn towards Mobilities (2008)
Journal Article
Hannam, K. (2008). Tourism Geographies, Tourist Studies and the Turn towards Mobilities. Geography Compass, 2(1), 127-139. https://doi.org/10.1111/j.1749-8198.2007.00079.x

Tourism is frequently acclaimed as one of the world's largest and most pervasive industries. Research into tourism has grown rapidly in recent years with many new books and journals appearing. In particular, this article notes that perhaps three new... Read More about Tourism Geographies, Tourist Studies and the Turn towards Mobilities.

‘The foreign teacher is an idiot’: Symbolic interactionism, and assumptions about language and language teaching in China. (2008)
Journal Article
Stanley, P. (2008). ‘The foreign teacher is an idiot’: Symbolic interactionism, and assumptions about language and language teaching in China. Linguistics and the Human Sciences, 4(1), 67-89. https://doi.org/10.1558/lhs.v4i1.67

This paper examines Western teachers’ and Chinese students’ assumptions about second language acquisition and the nature of language itself. It explores the interaction of outward classroom behaviours derived from these assumptions as symbols that ma... Read More about ‘The foreign teacher is an idiot’: Symbolic interactionism, and assumptions about language and language teaching in China..