The Psychological Contract in Call Centres: An Employee Perspective
(2008)
Journal Article
Cross, C., Barry, G., & Garavan, T. N. (2008). The Psychological Contract in Call Centres: An Employee Perspective. Journal of Industrial Relations, 50(2), 229-242. https://doi.org/10.1177/0022185607087899
The call centre industry is a relatively recent phenomenon, which has changed the face of the service sector (Frenkel et al., 1998). For a comparatively new contender it has created a large share of internal human resource problems. Common issues of... Read More about The Psychological Contract in Call Centres: An Employee Perspective.