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All Outputs (3)

Enterprise Social Media Adoption: Its Impact on Social Capital in Work and Job Satisfaction (2019)
Journal Article
Fu, J., Sawang, S., & Sun, Y. (2019). Enterprise Social Media Adoption: Its Impact on Social Capital in Work and Job Satisfaction. Sustainability, 11(16), Article 4453. https://doi.org/10.3390/su11164453

Enterprise social media is increasingly being recognized as an important technical tool to achieve more effective management and sustainable development. Limited research has been conducted on workplace satisfaction in the enterprise social media con... Read More about Enterprise Social Media Adoption: Its Impact on Social Capital in Work and Job Satisfaction.

The perception of crowding, quality and well-being: a study of Vietnamese public health services (2019)
Journal Article
Sawang, S., Chou, C. Y., & Truong-Dinh, B. Q. (2019). The perception of crowding, quality and well-being: a study of Vietnamese public health services. Journal of Health Organization and Management, 33(4), 460-477. https://doi.org/10.1108/jhom-08-2018-023

Purpose The purpose of this paper is to examine the extent to which the perception of crowding by medical staff and patients impacts patients’ perceived service quality (SQ), overall satisfaction and emotional well-being. Design/methodology/appro... Read More about The perception of crowding, quality and well-being: a study of Vietnamese public health services.