Use of emotional touchpoints as a method of tapping into the experience of receiving compassionate care in a hospital setting
(2009)
Journal Article
Dewar, B., Mackay, R., Smith, S., Pullin, S., & Tocher, R. (2010). Use of emotional touchpoints as a method of tapping into the experience of receiving compassionate care in a hospital setting. Journal of Research in Nursing, 15(1), 29-41. https://doi.org/10.1177/1744987109352932
Improving the patient and family experience in hospital and supporting people to deliver compassionate dignified care is a priority on the policy agenda in the UK. The purpose of this paper is to describe our experiences of using the method of emotio... Read More about Use of emotional touchpoints as a method of tapping into the experience of receiving compassionate care in a hospital setting.