Analysing communication in a complex service process: an application of social network analysis in the Scottish Prison Service
(2009)
Journal Article
Hancock, P. G., & Raeside, R. (2010). Analysing communication in a complex service process: an application of social network analysis in the Scottish Prison Service. The journal of the Operational Research Society, 61(2), 265-274. https://doi.org/10.1057/jors.2008.145
This article utilizes social network analysis (SNA) and associated statistical techniques to examine a complex process known as Sentence Management in a Scottish Prison Service facility. Findings indicate that communication did not always follow the... Read More about Analysing communication in a complex service process: an application of social network analysis in the Scottish Prison Service.