All Outputs (25)

HRM and the pursuit of a service culture: Managerial encounters with competing discourses (2005)
Journal Article
Francis, H., & D'Annunzio-Green, N. (2005). HRM and the pursuit of a service culture: Managerial encounters with competing discourses. Employee Relations, 27(1), 71-85. https://doi.org/10.1108/01425450510569319

Aims to draw attention to how managers actively re-construct inherent contradictions characterising the employment relationship that in the service sector, are rooted in drives for increased efficiency and customer-oriented behaviours. Design/methodo... Read More about HRM and the pursuit of a service culture: Managerial encounters with competing discourses.

An examination of the organisational and cross-cultural challenges facing international hotel managers in Russia. (2002)
Journal Article
D'Annunzio-Green, N. (2002). An examination of the organisational and cross-cultural challenges facing international hotel managers in Russia. International Journal of Contemporary Hospitality Management, 14(6), 266-273. https://doi.org/10.1108/0959611021

With the ever increasing globalization of the hospitality industry, an exploration of the issues facing international hotel managers in Russia is both timely and important. The ability to manage people in an international context is one of the greate... Read More about An examination of the organisational and cross-cultural challenges facing international hotel managers in Russia..

Human Resource Management, international perspectives in hospitality and tourism. (2002)
Book
D'Annunzio-Green, N. (2002). N. D'Annunzio-Green, G. A. Maxwell, & S. Watson (Eds.). Human Resource Management, international perspectives in hospitality and tourism. Thomson Reuters

No abstract available.

Human resource issues in international hospitality, travel and tourism: a snapshot (2000)
Journal Article
D'Annunzio-Green, N., Maxwell, G. A., & Watson, S. (2000). Human resource issues in international hospitality, travel and tourism: a snapshot. International Journal of Contemporary Hospitality Management, 12(3), 215-216. https://doi.org/10.1108/0959611001

Announces the research done to support the writing of a new text on human resources issues in the international field of tourism and hospitality. Pinpoints the 34 current areas of interest and those identified as of strategic importance for the futu... Read More about Human resource issues in international hospitality, travel and tourism: a snapshot.

Re‐empowering the empowered – the ultimate challenge? (1999)
Journal Article
D'Annunzio-Green, N., & Macandrew, J. (1999). Re‐empowering the empowered – the ultimate challenge?. Personnel Review, 28(3), 258-278. https://doi.org/10.1108/00483489910264615

Evidence to date shows a divergence in the methods and approaches used by companies to introduce empowerment and indeed a wide debate as to the meaning and appropriateness of the term itself. The popularity of the concept has led many organisations... Read More about Re‐empowering the empowered – the ultimate challenge?.