All Outputs (9)

Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior (2019)
Journal Article
Taheri, B., Olya, H., Ali, F., & Gannon, M. (2020). Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior. Journal of Travel Research, 59(6), 1008-1028. https://doi.org/10.1177/0047287519877257

Underpinned by complexity theory, this study investigates whether the influence of social and physical servicescape on international travelers’ dissatisfaction and misbehavior differs between two characteristically different international airports in... Read More about Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior.

Nostalgic festivals: The case of Cappadox (2019)
Book Chapter
Taheri, B., Gannon, M. J., & Olya, H. (2019). Nostalgic festivals: The case of Cappadox. In U. Kockel, C. Clopot, B. Tjarve, & M. Nic Craith (Eds.), Heritage and Festivals in Europe: Performing Identities (63-78). Routledge

Taheri, B., Gannon, M. J., & Olya, H. (2019). Nostalgic festivals: The case of Cappadox. In U. Kockel, C. Clopot, B. Tjarve, & M. Nic Craith (Eds.), Heritage and Festivals in Europe: Performing Identities, (63-78). Taylor & Francis (Routledge)

A spirit of generosity: philanthropy in the Scotch Whisky Industry (2019)
Journal Article
MacKenzie, N., Gordon, J., & Gannon, M. (2019). A spirit of generosity: philanthropy in the Scotch Whisky Industry. Business History Review, 93(3), 529-552. https://doi.org/10.1017/S000768051900093X

Recent literature on philanthropy and business has focused on the return of capital to businesses and entrepreneurs from giving. In this paper, we show how historical context impacts the motivations and organizational forms created over time in phila... Read More about A spirit of generosity: philanthropy in the Scotch Whisky Industry.

Understanding the importance that consumers attach to social media sharing (ISMS): Scale development and validation (2019)
Journal Article
Dedeoğlu, B. B., Taheri, B., Okumus, F., & Gannon, M. (2020). Understanding the importance that consumers attach to social media sharing (ISMS): Scale development and validation. Tourism Management, 76, Article 103954. https://doi.org/10.1016/j.tourman.2

In response to the increasing ubiquity of social media platforms, improved consumer choice, and technological progress, the importance of consumer-generated content (CGC) continues to grow for organizations marketing their destinations, products, and... Read More about Understanding the importance that consumers attach to social media sharing (ISMS): Scale development and validation.

Visitors’ perceived trust in sincere, authentic, and memorable heritage experiences (2019)
Journal Article
Taheri, B., Gannon, M., & Kesgin, M. (2020). Visitors’ perceived trust in sincere, authentic, and memorable heritage experiences. Service Industries Journal, 40(9-10), 705-725. https://doi.org/10.1080/02642069.2019.1642877

The success of cultural destinations often centres on whether consumers trust the provenance and integrity of the heritage assets, activities, and services therein. However, few studies examine whether this ‘perceived trust’ influences the authentici... Read More about Visitors’ perceived trust in sincere, authentic, and memorable heritage experiences.

Does living in the vicinity of heritage tourism sites influence residents’ perceptions and attitudes? (2019)
Journal Article
Rasoolimanesh, S. M., Taheri, B., Gannon, M., Vafaei-Zadeh, A., & Hanifah, H. (2019). Does living in the vicinity of heritage tourism sites influence residents’ perceptions and attitudes?. Journal of Sustainable Tourism, 27(9), 1295-1317. https://doi.or

This study investigates whether the perceptions and attitudes of residents living within the vicinity of heritage tourism sites differ from those living further afield. It examines residents' attitudes toward tourism development; community attachment... Read More about Does living in the vicinity of heritage tourism sites influence residents’ perceptions and attitudes?.

Festival quality, self-connection, and bragging (2019)
Journal Article
Gannon, M., Taheri, B., & Olya, H. (2019). Festival quality, self-connection, and bragging. Annals of Tourism Research, 76, 239-252. https://doi.org/10.1016/j.annals.2019.04.014

Festivals provide opportunities for experiential consumption, attracting both first-time and repeat visitors. However, current understanding of the perceptual and behavioural differences between these groups remains incomplete. This study investigate... Read More about Festival quality, self-connection, and bragging.

Exploring the antecedents of sustainable tourism development (2019)
Journal Article
MacKenzie, N., & Gannon, M. J. (2019). Exploring the antecedents of sustainable tourism development. International Journal of Contemporary Hospitality Management, 1-26. https://doi.org/10.1108/IJCHM-05-2018-0384

Purpose: We use two historical case studies (UK and Costa Rica) to explore the antecedents and legitimization of sustainable development in hospitality and tourism, demonstrating the value of historical analysis through careful consideration of motiv... Read More about Exploring the antecedents of sustainable tourism development.

Investigating the influence of performance measurement on learning, entrepreneurial orientation and performance in turbulent markets (2019)
Journal Article
Taheri, B., Bititci, U., Gannon, M. J., & Cordina, R. (2019). Investigating the influence of performance measurement on learning, entrepreneurial orientation and performance in turbulent markets. International Journal of Contemporary Hospitality Managemen

Purpose: This study examines how comprehensive performance measurement systems (CPMS) influence entrepreneurial orientation, market-focused learning (MFL), and employees’ perceptions of firm performance within a service-provision context. It also con... Read More about Investigating the influence of performance measurement on learning, entrepreneurial orientation and performance in turbulent markets.