All Outputs (2)

Data as a potential path for the automotive aftersales business to remain active through and after the decarbonisation (2024)
Journal Article
Eslava-Bautista, J., & Beecroft, M. (2024). Data as a potential path for the automotive aftersales business to remain active through and after the decarbonisation. International Journal of Services Technology and Management, 29(1), 39-58. https://doi.org/10.1504/ijstm.2024.138262

Decarbonisation of transport implies transition and shift for many traditional businesses, one of which is the automotive aftersales. One of the strategies identified to address decarbonisation and meet GHG emissions targets is the adoption of Electr... Read More about Data as a potential path for the automotive aftersales business to remain active through and after the decarbonisation.

Impacts of decarbonization on the automotive after sales sector: A review of evidence (2020)
Journal Article
Eslava-Bautista, J., Cottrill, C. D., & Beecroft, M. (2021). Impacts of decarbonization on the automotive after sales sector: A review of evidence. Proceedings of the Institution of Mechanical Engineers, Part D: Journal of Automobile Engineering, 235(6), 1516-1526. https://doi.org/10.1177/0954407020974793

Automotive after sales, which include provision of spare parts, customer service, and accessories sales, is one of the most profitable parts of the automotive industry and provides for an ongoing relationship with the customer. In times of recession,... Read More about Impacts of decarbonization on the automotive after sales sector: A review of evidence.