The emotional labour of teleworkers conducting online counselling during Covid-19.
(2023)
Journal Article
O'Neil, J., Heidl, B. H., Bratton, A., Vossler, A., & Moller, N. (in press). The emotional labour of teleworkers conducting online counselling during Covid-19. New Technology, Work and Employment, https://doi.org/10.1111/ntwe.12284
Drawing on emotional labour theory, this paper explores the barriers to emotionally complex telework, with a specific focus on the space, interface and pace of work. We examine the working lives of mental health counsellors who adapted from in‐person... Read More about The emotional labour of teleworkers conducting online counselling during Covid-19..