Performance management of suppliers in outsourcing project: case analysis from the financial services industry
(2014)
Journal Article
MacKerron, G., Kumar, M., Benedikt, A., & Kumar, V. (2015). Performance management of suppliers in outsourcing project: case analysis from the financial services industry. Production Planning and Control, 26(2), 150-165. https://doi.org/10.1080/09537287.2
This study investigates the characteristics of an effective performance management framework for outsourcing projects in a UK-based financial services organisation and how this may contribute to the success of the outsourcing arrangement. The analysi... Read More about Performance management of suppliers in outsourcing project: case analysis from the financial services industry.