“I was never trained to do any of that” – personalisation and the impact of the “customer” on employment relations in voluntary sector social care
(2020)
Journal Article
Young, D. (2020). “I was never trained to do any of that” – personalisation and the impact of the “customer” on employment relations in voluntary sector social care. Employee Relations, 42(5), 1117-1133. https://doi.org/10.1108/ER-01-2019-0096
Purpose The purpose of this paper is to examine the extent and impact of customer-oriented norms on employment relations in voluntary sector social care, within the context of personalisation. Self-Directed Support (SDS) is premised on the notion th... Read More about “I was never trained to do any of that” – personalisation and the impact of the “customer” on employment relations in voluntary sector social care.