Establishing Process Improvement Capability in an HE environment

McAssey, Rachel; Yorkstone, Stephen

Abstract

Process improvement activity is increasing in UK universities, partly in response to calls for increased effectiveness and efficiency but also as a response to today’s rapidly changing political and economic environment.

This guide seeks to evidence what higher educational organisations are currently doing to embed process improvement capability and to support those considering undertaking such activity or those already doing so

Citation

McAssey, R., & Yorkstone, S. (2016). Establishing Process Improvement Capability in an HE environment. UCISA: UCISA-PCMG

• Report Type: Research Report
• Publication Date: Nov 4, 2016
• Deposit Date: Nov 9, 2016
• Publicly Available Date: Nov 9, 2016
• Publisher: Universities and Colleges Information Systems Association
• Keywords: Change management, process improvement,
• Public URL: http://researchrepository.napier.ac.uk/Output/414303
• Related Public URLs: https://www.ucisa.ac.uk/publications/pcmg_epic
• Contract Date: Nov 9, 2016