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Working with troubles and failures in conversation between humans and robots: workshop report

Förster, Frank; Romeo, Marta; Holthaus, Patrick; Wood, Luke J.; Dondrup, Christian; Fischer, Joel E.; Liza, Farhana Ferdousi; Kaszuba, Sara; Hough, Julian; Nesset, Birthe; Hernández García, Daniel; Kontogiorgos, Dimosthenis; Williams, Jennifer; Özkan, Elif Ecem; Barnard, Pepita; Berumen, Gustavo; Price, Dominic; Cobb, Sue; Wiltschko, Martina; Tisserand, Lucien; Porcheron, Martin; Giuliani, Manuel; Skantze, Gabriel; Healey, Patrick G. T.; Papaioannou, Ioannis; Gkatzia, Dimitra; Albert, Saul; Huang, Guanyu; Maraev, Vladislav; Kapetanios, Epaminondas

Authors

Frank Förster

Marta Romeo

Patrick Holthaus

Luke J. Wood

Christian Dondrup

Joel E. Fischer

Farhana Ferdousi Liza

Sara Kaszuba

Julian Hough

Birthe Nesset

Daniel Hernández García

Dimosthenis Kontogiorgos

Jennifer Williams

Elif Ecem Özkan

Pepita Barnard

Gustavo Berumen

Dominic Price

Sue Cobb

Martina Wiltschko

Lucien Tisserand

Martin Porcheron

Manuel Giuliani

Gabriel Skantze

Patrick G. T. Healey

Ioannis Papaioannou

Saul Albert

Guanyu Huang

Vladislav Maraev

Epaminondas Kapetanios



Abstract

This paper summarizes the structure and findings from the first Workshop on Troubles and Failures in Conversations between Humans and Robots. The workshop was organized to bring together a small, interdisciplinary group of researchers working on miscommunication from two complementary perspectives. One group of technology-oriented researchers was made up of roboticists, Human-Robot Interaction (HRI) researchers and dialogue system experts. The second group involved experts from conversation analysis, cognitive science, and linguistics. Uniting both groups of researchers is the belief that communication failures between humans and machines need to be taken seriously and that a systematic analysis of such failures may open fruitful avenues in research beyond current practices to improve such systems, including both speech-centric and multimodal interfaces. This workshop represents a starting point for this endeavour. The aim of the workshop was threefold: Firstly, to establish an interdisciplinary network of researchers that share a common interest in investigating communicative failures with a particular view towards robotic speech interfaces; secondly, to gain a partial overview of the “failure landscape” as experienced by roboticists and HRI researchers; and thirdly, to determine the potential for creating a robotic benchmark scenario for testing future speech interfaces with respect to the identified failures. The present article summarizes both the “failure landscape” surveyed during the workshop as well as the outcomes of the attempt to define a benchmark scenario.

Citation

Förster, F., Romeo, M., Holthaus, P., Wood, L. J., Dondrup, C., Fischer, J. E., Liza, F. F., Kaszuba, S., Hough, J., Nesset, B., Hernández García, D., Kontogiorgos, D., Williams, J., Özkan, E. E., Barnard, P., Berumen, G., Price, D., Cobb, S., Wiltschko, M., Tisserand, L., …Kapetanios, E. (2023). Working with troubles and failures in conversation between humans and robots: workshop report. Frontiers in Robotics and AI, 10, Article 1202306. https://doi.org/10.3389/frobt.2023.1202306

Journal Article Type Article
Acceptance Date Nov 9, 2023
Online Publication Date Dec 1, 2023
Publication Date 2023
Deposit Date Nov 16, 2023
Publicly Available Date Dec 1, 2023
Electronic ISSN 2296-9144
Publisher Frontiers Media
Peer Reviewed Peer Reviewed
Volume 10
Article Number 1202306
DOI https://doi.org/10.3389/frobt.2023.1202306
Keywords human-robot interaction, Speech Interfaces, dialogue systems, multi-modal interaction, Communicative failure, repair
Public URL http://researchrepository.napier.ac.uk/Output/3387495

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