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Sustainable digitalisation and implementation of ISO standards for facilities management

Lok, Ka Leung; van der Pool, Ian; Smith, Andrew; Opoku, Alex; Cheung, Ka Lam


Ka Leung Lok

Ian van der Pool

Alex Opoku

Ka Lam Cheung


This viewpoint paper aims to discuss sustainable digitalisation of facilities management (FM) through the implementation of the newly recognised International Organization for Standardization (ISO) standards within the ISO 41000 series.

This viewpoint paper provides a review of the literature of the recent ISO documents and academic study. The content is also dependent on the authors’ opinions and interpretation.

FM is currently shifting emphasis towards a strategic focus through the adoption of the new recognised international ISO standards that consider sustainable digitalisation in business decisions. However, the FM sector is encountering potential risks to the implementation of the new recognised international ISO standards. Digitalisation is one kind of force that has shaped the management of the built environment and FM recently and rapidly, especially in the Covid-19 period. This is impacting the FM industry. As standardisation aims at establishing a constantly evolving baseline of proven practices, standardisation can be considered a part of sustainable FM. It is believed that standardised and strategic level support is crucial for the smooth adoption of sustainable FM practices and processes. Standards such as the ISO standards, applied to the global FM industry, help in objectively quantifying the added value of FM to the core business. Advanced technology and digitalisation can contribute to the sustainability of any profession and industry, but it also requires a community to tackle the problems.

This paper contributes to the FM industry by making recommendations for improvement in the use of digitalisation. In summary, the significant finding of this viewpoint paper is that digitalisation offers both possibilities and problems in the application of the new recognised international ISO standards within the FM industry.


Lok, K. L., van der Pool, I., Smith, A., Opoku, A., & Cheung, K. L. (2023). Sustainable digitalisation and implementation of ISO standards for facilities management. Facilities, 41(5/6), 434-453.

Journal Article Type Other
Acceptance Date Jan 30, 2023
Online Publication Date Mar 13, 2023
Publication Date Apr 11, 2023
Deposit Date Feb 7, 2023
Publicly Available Date Mar 13, 2023
Print ISSN 0263-2772
Publisher Emerald
Peer Reviewed Peer Reviewed
Volume 41
Issue 5/6
Pages 434-453
Keywords risks, barriers, sustainable digitalisation, key performance indicators, ISO standards community, viewpoint paper


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