This exploratory study was designed to explore cyber security issues experienced by vulnerable adults who do not regularly have direct access to digital devices and the internet, with a special focus on people who are financially insecure and experiencing or threatened by homelessness. We set out to understand the specific problems they have in accessing digital services securely and to put forward recommendations on what can be done to help them improve their security postures.
Our recommendations are aligned with the Scottish Government’s commitment to increase Scotland’s cyber resilience by:
• ensuring citizens have access to basic and specialist learning and skills to help keep them safe and secure online
• working with partners in the public, private and third sectors to enhance cyber resilience
• raising awareness of the importance of cyber resilience and how to achieve it, by providing easier access to authoritative advice and support
• taking advantage of the economic opportunities resulting from greater cyber resilience
Koikkalainen, H., Lapok, P., Johnston, L., & Lawson, A. (2022). Digital Exclusion Cyber Security - Improving The Online Safety Of Digitally Excluded Users. University of St Andrews/ Scottish Government Cyber Resilliance Unit