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Corporate Social Responsibility and Sustainability in a Hospitality Family Business

Fonseca, Ana Paula; Carnicelli, Sandro


Sandro Carnicelli


The triple bottom line of sustainability has been the foundation to assess the overall performance of organizations in the hospitality sector. Family businesses are operating in a very competitive environment, and their practices are heavily scrutinised by stakeholders. This paper considers the value of action research in the field of family businesses in the hospitality sector through the prism of organizational learning. The focus of the research is to understand how a Scottish family business learns and implements corporate social responsibility and sustainability practices and how they embed the practices in their activities in a bed and breakfast. The family business used in this research is based in Paisley, Scotland. The use of action research enabled this research to follow a recurring spiral learning process of diagnosing, planning, acting, and evaluating to achieve organizational learning. The action learning contributed to re-thinking the communication between actors involved in the Scottish hospitality sector and family businesses to open a dialogue and produce norms and to contribute to knowledge about a new small-business social responsibility orbital framework.

Journal Article Type Article
Acceptance Date Jun 15, 2021
Online Publication Date Jun 24, 2021
Publication Date 2021
Deposit Date Jun 28, 2021
Publicly Available Date Jun 28, 2021
Journal Sustainability
Publisher MDPI
Peer Reviewed Peer Reviewed
Volume 13
Issue 13
Article Number 7091
Keywords corporate social responsibility; sustainability; sustainable tourism; hospitality family business; organizational learning; action research; Scotland
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Corporate Social Responsibility And Sustainability In A Hospitality Family Business (1.4 Mb)

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Copyright Statement
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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