Self Assessment: use at operational level to promote continuous improvement.

MacKerron, Grant; Masson, Ron; McGlynn, M

Abstract

The European Foundation for Quality Management (EFQM) Excellence 2000 Model is widely adopted by organizations as a means of self-assessment to enhance performance. This self-assessment has focussed mainly on the company or strategic level, but it is argued here that the self-assessment process can be modified to more appropriately suit the different needs of continual improvement at an operational or departmental level. This paper reports a generic process, applicable to the majority of situations, whereby self-assessment can be developed to meet the continual improvement needs of individual departments. The development process involves the application of Grounded Theory Learning Activities to generate a set of departmentally relevant constructs or issues which are then reviewed against a simple five-step model of self-assessment to determine the most appropriate departmental approach. The process is illustrated through a case application showing the use of the methodology.

Citation

MacKerron, G., Masson, R., & McGlynn, M. (2003). Self Assessment: use at operational level to promote continuous improvement. Production Planning and Control, 14(1), 82-89. https://doi.org/10.1080/0953728021000080979

• Journal Article Type: Article
• Online Publication Date: Nov 15, 2010
• Publication Date: 2003
• Deposit Date: Feb 22, 2008
• Publicly Available Date: Feb 22, 2008
• Print ISSN: 0953-7287
• Electronic ISSN: 1366-5871
• Publisher: Taylor & Francis
• Peer Reviewed: Peer Reviewed
• Volume: 14
• Issue: 1
• Pages: 82-89
• DOI: https://doi.org/10.1080/0953728021000080979
• Keywords: self-assessment; operational level; continuous improvement; quality management; Grounded Theory learnng activities
• Public URL: http://researchrepository.napier.ac.uk/id/eprint/2100
• Publisher URL: http://dx.doi.org/10.1080/0953728021000080979
• Contract Date: Feb 22, 2008