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Implementing continuity of midwife carer – just a friendly face? A realist evaluation

McInnes, Rhona J.; Aitken-Arbuckle, Alix; Lake, Suzanne; Hollins Martin, Caroline; MacArthur, Juliet

Authors

Rhona J. McInnes

Suzanne Lake

Juliet MacArthur



Abstract

Background
Good quality midwifery care saves the lives of women and babies. Continuity of midwife carer (CMC), a key component of good quality midwifery care, results in better clinical outcomes, higher care satisfaction and enhanced caregiver experience. However, CMC uptake has tended to be small scale or transient. We used realist evaluation in one Scottish health board to explore implementation of CMC as part of the Scottish Government 2017 maternity plan.

Methods
Participatory research, quality improvement and iterative data collection methods were used to collect data from a range of sources including facilitated team meetings, local and national meetings, quality improvement and service evaluation surveys, audits, interviews and published literature. Data analysis developed context-mechanism-outcome configurations to explore and inform three initial programme theories, which were refined into an overarching theory of what works for whom and in what context.

Results
Trusting relationships across all organisational levels are the context in which CMC works. However, building these relationships during implementation requires good leadership and effective change management to drive whole system change and foster trust across all practice and organisational boundaries. Trusting relationships between midwives and women were valued and triggered a commitment to provide high quality care; CMC team relationships supported improvements in ways of working and sustained practice, and relationships between midwives and providers in different care models either sustained or constrained implementation. Continuity enabled midwives to work to full skillset and across women’s care journey, which in turn changed their perspective of how they provided care and of women’s care needs. In addition to building positive relationships, visible and supportive leadership encourages engagement by ensuring midwives feel safe, valued and informed.

Conclusion
Leadership that builds trusting relationships across all practice and organisational boundaries develops the context for successful implementation of CMC. These relationships then become the context that enables CMC to grow and flourish. Trusting relationships, working to full skill set and across women’s care journey trigger changes in midwifery practice. Implementing and sustaining CMC within NHS organisational settings requires significant reconfiguration of services at all levels, which requires effective leadership and cannot rely solely on ground-up change.

Journal Article Type Article
Acceptance Date Mar 26, 2020
Online Publication Date Apr 15, 2020
Publication Date Apr 15, 2020
Deposit Date Apr 17, 2020
Publicly Available Date Apr 17, 2020
Journal BMC Health Services Research
Electronic ISSN 1472-6963
Publisher BMC
Peer Reviewed Peer Reviewed
Volume 20
Issue 1
Article Number 304 (2020)
DOI https://doi.org/10.1186/s12913-020-05159-9
Keywords Midwifery; Continuity of carer; Organisational change; Service reconfiguration; Evidence based care
Public URL http://researchrepository.napier.ac.uk/Output/2653382

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http://creativecommons.org/licenses/by/4.0/

Copyright Statement
© The Author(s). 2020 Open Access This article is licensed under a Creative Commons Attribution 4.0 International License,
which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give
appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if
changes were made. The images or other third party material in this article are included in the article's Creative Commons
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permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/.
The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the
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