Identifying influencing factors of sustainable public service transformation: a systematic literature review

Enang, Iniobong; Asenova, Darinka; Bailey, Stephen J.

Abstract

This article continues the conversation on public service innovation and transformation in the International Review of Administrative Sciences. Political, socio-economic and technological changes drive public service transformation in rendering current service delivery models increasingly ineffective. However, public service transformation introduces risks. This article finds a paucity of academic research into those risks, highlighting need for their management. The key conclusion is that risk management, leadership and public participation can facilitate or hinder public service transformation.

Citation

Enang, I., Asenova, D., & Bailey, S. J. (2022). Identifying influencing factors of sustainable public service transformation: a systematic literature review. International Review of Administrative Sciences, 88(1), 258-280. https://doi.org/10.1177/0020852319896399

• Journal Article Type: Article
• Acceptance Date: Nov 9, 2019
• Online Publication Date: Mar 31, 2020
• Publication Date: 2022-03
• Deposit Date: Apr 4, 2020
• Publicly Available Date: Apr 23, 2020
• Journal: International Review of Administrative Sciences
• Print ISSN: 0020-8523
• Electronic ISSN: 1461-7226
• Publisher: SAGE Publications
• Peer Reviewed: Peer Reviewed
• Volume: 88
• Issue: 1
• Pages: 258-280
• DOI: https://doi.org/10.1177/0020852319896399
• Keywords: leadership, public participation, public service transformation, risk
• Public URL: http://researchrepository.napier.ac.uk/Output/2651007