The production of service in the digital city: a social informatics inquiry.

Davenport, Elisabeth; Horton, Keith

Abstract

The authors discuss eGovernment as a computerization movement, and present a case study of a small project that was part of a modernising government initiative in a UK municipality. The case is analysed by means of an analytic construct, the technological action frame or TAF, that was developed by Iacono and Kling in 1998. This socio-technical approach provides distinctive insights at a number of different organizational levels

Citation

Davenport, E., & Horton, K. (2006). The production of service in the digital city: a social informatics inquiry. . https://doi.org/10.1007/978-0-387-37876-3_19

• Conference Name: Proceedings of the Seventh International Conference on Human Choice and Computers (HCC7), IFIP TC 9, Maribor, Slovenia.
• Start Date: Sep 21, 2006
• End Date: Sep 23, 2006
• Publication Date: Sep 21, 2006
• Deposit Date: Apr 30, 2008
• Peer Reviewed: Peer Reviewed
• DOI: https://doi.org/10.1007/978-0-387-37876-3_19
• Keywords: eGovernment; web of computing; computerization movement; technological action frame
• Public URL: http://researchrepository.napier.ac.uk/id/eprint/2175