Where and When was Knowledge Managed?

Davenport, Elisabeth; Horton, Keith

Abstract

The chapter presents a case study of new technology in a rapid response social work unit that is part of an e-government program in a Scottish municipality.
The objective of the project was to improve the configuration and delivery of resources for housebound clients, and it was construed as a simple knowledge integration exercise by senior management. Taking a social informatics perspective, the authors interpret the case in terms of competing discourses or multiple versions of KM, and suggest that KM versioning is a characteristic, but underexplored, feature of complex projects that involve multiple actors with different knowledge trajectories.

Citation

Davenport, E., & Horton, K. (2007). Where and When was Knowledge Managed?. In R. Day, & C. McInerney (Eds.), Rethinking Knowledge Management; Information Science and Knowledge Management (171-185). Springer. https://doi.org/10.1007/3-540-71011-6_7

• Publication Date: 2007
• Deposit Date: Feb 16, 2010
• Publicly Available Date: Feb 16, 2010
• Publisher: Springer
• Peer Reviewed: Peer Reviewed
• Volume: 12
• Pages: 171-185
• Series Title: Information Science and Knowledge Management
• Series Number: 12
• Book Title: Rethinking Knowledge Management; Information Science and Knowledge Management
• ISBN: 9783540710103
• DOI: https://doi.org/10.1007/3-540-71011-6_7
• Keywords: knowledge management; new technology; e-government; Scotland; housebound clients; knowledge integration
• Public URL: http://researchrepository.napier.ac.uk/id/eprint/3452
• Publisher URL: http://dx.doi.org/10.1007/3-540-71011-6_7
• Contract Date: Feb 16, 2010