Maktoba Omar
Internet marketing and customer satisfaction in emerging markets: the case of Chinese online shoppers
Omar, Maktoba; Bathgate, Ian; Nwankwo, Sonny
Authors
Ian Bathgate
Sonny Nwankwo
Abstract
The purpose of this paper is to examine the factors that influence customer satisfaction among Chinese online shoppers. It applies the normative categories identified in the literature and tests them for effect in the emerging Chinese online consumer market.
Citation
Omar, M., Bathgate, I., & Nwankwo, S. (2011). Internet marketing and customer satisfaction in emerging markets: the case of Chinese online shoppers. Competitiveness Review: An International Business Journal incorporating Journal of Global Competitiveness, 21(2), 224-237. https://doi.org/10.1108/10595421111117489
| Journal Article Type | Article |
|---|---|
| Publication Date | Mar 29, 2011 |
| Deposit Date | Mar 9, 2012 |
| Journal | Competitiveness Review |
| Print ISSN | 1059-5422 |
| Publisher | Emerald |
| Peer Reviewed | Peer Reviewed |
| Volume | 21 |
| Issue | 2 |
| Pages | 224-237 |
| DOI | https://doi.org/10.1108/10595421111117489 |
| Keywords | China; Customer satisfaction; Emerging markets; Internet shopping |
| Public URL | http://researchrepository.napier.ac.uk/id/eprint/5049 |