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A unifying view of goods and services supply chain management

Niranjan, Tarikere T; Weaver, Miles W

Authors

Tarikere T Niranjan



Abstract

Ambiguities in the constructs that are the building blocks of research may have hindered advancement of service operations knowledge/research. To alleviate this situation, the authors identify similarities and differences between goods and services to inform a view of constructs (e.g. inventory, capacity, and Bullwhip effect) that are equivalent and are of relevance to both sectors. A unifying paradigm that allows transference of ideas across the two broad sectors is proposed and illustrated with case studies.

Journal Article Type Article
Acceptance Date May 23, 2010
Online Publication Date Sep 28, 2010
Publication Date 2011
Deposit Date Jul 31, 2012
Journal Service Industries Journal
Print ISSN 0264-2069
Publisher Routledge
Peer Reviewed Peer Reviewed
Volume 31
Issue 14
Pages 2391-2410
DOI https://doi.org/10.1080/02642069.2010.504821
Keywords service operations; constructs; inventory; capacity; immediately usable service;
Public URL http://researchrepository.napier.ac.uk/id/eprint/5574
Publisher URL http://dx.doi.org/10.1080/02642069.2010.504821