Tarikere T Niranjan
A unifying view of goods and services supply chain management
Niranjan, Tarikere T; Weaver, Miles W
Abstract
Ambiguities in the constructs that are the building blocks of research may have hindered advancement of service operations knowledge/research. To alleviate this situation, the authors identify similarities and differences between goods and services to inform a view of constructs (e.g. inventory, capacity, and Bullwhip effect) that are equivalent and are of relevance to both sectors. A unifying paradigm that allows transference of ideas across the two broad sectors is proposed and illustrated with case studies.
Citation
Niranjan, T. T., & Weaver, M. W. (2011). A unifying view of goods and services supply chain management. Service Industries Journal, 31(14), 2391-2410. https://doi.org/10.1080/02642069.2010.504821
Journal Article Type | Article |
---|---|
Acceptance Date | May 23, 2010 |
Online Publication Date | Sep 28, 2010 |
Publication Date | 2011 |
Deposit Date | Jul 31, 2012 |
Journal | Service Industries Journal |
Print ISSN | 0264-2069 |
Publisher | Routledge |
Peer Reviewed | Peer Reviewed |
Volume | 31 |
Issue | 14 |
Pages | 2391-2410 |
DOI | https://doi.org/10.1080/02642069.2010.504821 |
Keywords | service operations; constructs; inventory; capacity; immediately usable service; |
Public URL | http://researchrepository.napier.ac.uk/id/eprint/5574 |
Publisher URL | http://dx.doi.org/10.1080/02642069.2010.504821 |
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