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A unifying view of goods and services supply chain management

Niranjan, Tarikere T; Weaver, Miles W


Tarikere T Niranjan


Ambiguities in the constructs that are the building blocks of research may have hindered advancement of service operations knowledge/research. To alleviate this situation, the authors identify similarities and differences between goods and services to inform a view of constructs (e.g. inventory, capacity, and Bullwhip effect) that are equivalent and are of relevance to both sectors. A unifying paradigm that allows transference of ideas across the two broad sectors is proposed and illustrated with case studies.


Niranjan, T. T., & Weaver, M. W. (2011). A unifying view of goods and services supply chain management. Service Industries Journal, 31(14), 2391-2410.

Journal Article Type Article
Acceptance Date May 23, 2010
Online Publication Date Sep 28, 2010
Publication Date 2011
Deposit Date Jul 31, 2012
Journal Service Industries Journal
Print ISSN 0264-2069
Publisher Routledge
Peer Reviewed Peer Reviewed
Volume 31
Issue 14
Pages 2391-2410
Keywords service operations; constructs; inventory; capacity; immediately usable service;
Public URL
Publisher URL

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