A unifying view of goods and services supply chain management

Niranjan, Tarikere T.; Weaver, Miles

Abstract

Ambiguities in the constructs that are the building blocks of research may have hindered advancement of service operations knowledge/research. To alleviate this situation, the authors identify similarities and differences between goods and services to inform a view of constructs (e.g. inventory, capacity, and Bullwhip effect) that are equivalent and are of relevance to both sectors. A unifying paradigm that allows transference of ideas across the two broad sectors is proposed and illustrated with case studies.

Citation

Niranjan, T. T., & Weaver, M. (2011). A unifying view of goods and services supply chain management. Service Industries Journal, 31(14), 2391-2410. https://doi.org/10.1080/02642069.2010.504821

• Journal Article Type: Article
• Acceptance Date: May 23, 2010
• Online Publication Date: Sep 28, 2010
• Publication Date: 2011-11
• Deposit Date: Jul 31, 2012
• Journal: The Service Industries Journal
• Print ISSN: 0264-2069
• Electronic ISSN: 1743-9507
• Publisher: Routledge
• Peer Reviewed: Peer Reviewed
• Volume: 31
• Issue: 14
• Pages: 2391-2410
• DOI: https://doi.org/10.1080/02642069.2010.504821
• Keywords: service operations; constructs; inventory; capacity; immediately usable service
• Public URL: http://researchrepository.napier.ac.uk/id/eprint/5574