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Practice-based segmentation: taxonomy of C2C co-creation practice segments

Rihova, Ivana

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Abstract

Purpose: This paper explores and evaluates practice-based segmentation as an alternative conceptual segmentation perspective that acknowledges the active role of consumers as value co-creators.
Design/methodology/approach: Data comprising various aspects of customer-to-customer co-creation practices of festival visitors were collected across five UK-based festivals, using participant observation and semi-structured interviews with naturally occurring social units (individuals, couples and groups). Data were analysed using a qualitative thematic analysis procedure within QSR NVivo 10.
Findings: Private, Sociable, Tribal and Communing practice segments are identified and profiled, using the interplay of specific subject- and situation-specific practice elements to highlight the ‘minimum’ conditions for each C2C co-creation practice. Unlike traditional segments, practice segment membership is shown to be fluid and overlapping, with fragmented consumers moving across different practice segments throughout their festival experience according to what makes most sense at a given time.
Research limitations/implications: Although practice-based segmentation is studied in the relatively limited context of C2C co-creation practices at festivals, the paper illustrates how this approach could be operationalised in the initial qualitative stages of segmentation research. By identifying how the interplay of subject- and situation-specific practice elements affects performance of practices, managers can facilitate relevant practice-based segments, leading to more sustainable business.
Originality/value: The paper contributes to segmentation literature by empirically demonstrating the feasibility of practice-based segments and by evaluating the use of practice-based segmentation on a strategic, procedural and operational level. Possible methodological solutions for future research are offered.

Journal Article Type Article
Acceptance Date Jul 5, 2019
Online Publication Date Aug 24, 2019
Publication Date Sep 9, 2019
Deposit Date Jul 8, 2019
Publicly Available Date Jul 8, 2019
Print ISSN 0959-6119
Publisher Emerald
Peer Reviewed Peer Reviewed
Volume 31
Issue 9
Pages 3799-3818
DOI https://doi.org/10.1108/IJCHM-01-2018-0096
Keywords segmentation; co-creation; social practices; festival visitation; qualitative segmentation
Public URL http://researchrepository.napier.ac.uk/Output/1944146
Contract Date Jul 8, 2019

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