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Research Repository

Understanding user needs: how can ITS ensure they are met?

Carreno, Michael

Authors

Michael Carreno

Presentation Conference Type	Conference Paper (unpublished)
Conference Name	2nd Conference on Sustainable Urban Mobility
Start Date	May 1, 2014
End Date	May 1, 2014
Publication Date	2014
Deposit Date	Jul 24, 2014
Peer Reviewed	Not Peer Reviewed
Keywords	ITS; user needs; customer service; information technology;
Public URL	http://researchrepository.napier.ac.uk/id/eprint/6996

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