Identifying design exclusion: a review of assessment methods

Cardoso, Carlos; Keates, Simeon; Clarkson, John

Abstract

It is often the case that informal and intuitive approaches to usability evaluation produce designs that overlook the needs, wants and aspirations of a wide range of consumers across diverse populations. The result is people of all ages being disadvantaged or even prevented from using everyday products and services (Coleman, 2001). This incompatibility between a wide range of products and services and an increasing number of dissatisfied ?non-mainstream? consumers, brings commercial and legislative disadvantages for industry, along with an unacceptable social divide. Consequently, there is a need to adopt more formal, effective and solid approaches for evaluating the mismatch between the qualitative performance of a design solution and the human characteristics of all the users who could potentially use such a design. This paper highlights the differences between a range of assessment methods and discusses their usefulness in the evaluation of ease of use (with special emphasis on interface accessibility) throughout the design process.

Citation

Cardoso, C., Keates, S., & Clarkson, J. (2003). Identifying design exclusion: a review of assessment methods. In Conference Proceedings on An International Conference on Inclusive Design for Society and Business

• Presentation Conference Type: Conference Paper (Published)
• Conference Name: International conference on Inclusive Design and Communications (INCLUDE 2003)
• Start Date: Mar 25, 2003
• End Date: Mar 28, 2003
• Publication Date: 2003
• Deposit Date: Feb 5, 2019
• Book Title: Conference Proceedings on An International Conference on Inclusive Design for Society and Business
• ISBN: 1-874175-94-2
• Keywords: design exclusion, assessment methods,
• Public URL: http://researchrepository.napier.ac.uk/Output/1497147