Challenges and opportunities in transforming laser system industry to deliver integrated product and service offers

Vasantha, Gokula; Roy, Rajkumar; Corney, Jonathan

Abstract

Laser system industry is a complex network entity that includes laser component manufacturer, laser manufacturer, system integrator, laser job shop, laser process developer and end product manufacturer. Currently this market segment is predominately product-centric in which the common business model is to sell laser systems with two years warranty. However increasing competition within this segment is forcing some stakeholders to go further than the existing business model, and aim to build long-standing relationship between others. In this paper, the current structure and level of servitization in laser industries, the implications of higher levels of servitization for the various stakeholders of the industry, and the opportunities to develop and deliver higher levels of servitization are discussed. Analyses of semi-structured interviews with managers of laser system manufacturer and laser job shops reveal that any servitized solutions would primarily require the transfer of capabilities between various stakeholders.

Citation

Vasantha, G., Roy, R., & Corney, J. (2014, October). Challenges and opportunities in transforming laser system industry to deliver integrated product and service offers. Presented at 15th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2014, Amsterdam, The Netherlands

• Presentation Conference Type: Conference Paper (published)
• Conference Name: 15th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2014
• Start Date: Oct 6, 2014
• End Date: Oct 8, 2014
• Publication Date: 2014
• Deposit Date: Dec 21, 2018
• Publisher: Springer
• Pages: 127-134
• Series Title: IFIP Advances in Information and Communication Technology
• Series Number: 434
• Book Title: Collaborative Systems for Smart Networked Environments
• ISBN: 9783662447444
• DOI: https://doi.org/10.1007/978-3-662-44745-1_12
• Keywords: Servitisation, Product-Service System, Laser System, Stakeholders,
• Public URL: http://researchrepository.napier.ac.uk/Output/1393626