Constraints and challenges in the implementation of total quality management (TQM) in contracting organisation
(2018)
Journal Article
Ajayi, O., & Osunsanmi, T. (2018). Constraints and challenges in the implementation of total quality management (TQM) in contracting organisation. Journal of Construction Project Management and Innovation, 8(1), 1753-1766
Total Quality Management (TQM) is managing people and business processes to ensure complete customer satisfaction at every stage. As building projects get large and becoming complex, clients are requiring a higher quality standard for project deliver... Read More about Constraints and challenges in the implementation of total quality management (TQM) in contracting organisation.